 | Terms And Conditions |  |
ALL ORDERS DESPATCHED WITHIN 24 HOURS
STANDARD DELIVERY 2 - 5 WORKING DAYS AND COST FROM £2.95
EXPRESS ORDERS PLACED BEFORE 11 AM WILL ARRIVE NEXT WORKING DAY TO MAINLAND UK AND COST £6.99
INTERNATIONAL DELIVERY 5 - 10 WORKING DAYS AND COSTS FROM £12.99
Making A Purchase Ordering is Simple
1> You place your order any day, anytime, 24 hours a day, you will receive instant email notification of receipt of your order
2> Your order is picked and packed within 24 hours
3> Your order is despatched via royal mail signed for delivery or courier, you will receive email notification of despatch
We accept credit card payment via HSBC or PROTX secure servers and paypal payment only.
We accept all major credit and debit cards except Solo Cards.
Please note:- All our items listed on the website are in stock. Out of stock items are clearly displayed. Unless an item is displayed as out of stock please consider that it is in stock and that your order will be despatched within 24 hours (working days only) of acceptance of your order.
If you wish to amend or cancel an order please contact us as soon as possible via email to mousesales@petitesouris.co.uk as orders are despatched quickly and once despatched an order can not be cancelled. We are happy to amend or cancel your order before despatch.
Please note that all of our products are produced for children aged 3 years and above unless specifically stated in the description of a product you must not allow a child under the age of 3 to use any of our products.
~ International Delivery ~
International signed for delivery is insured and takes up to 10 working days to arrive. We cannot refund for late delivereies and you are responsible for your countries tax levvies.
Adult supervision is recommended for children 5 years and under
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Shipping And Handling
All our deliveries are sent either via royal mail signed for delivery or courier signed for delivery
From £2.95 for standard delivery including vat
From £6.99 for express delivery including vat
From £12.99 for international delivery
Standard Delivery takes 1 - 5 working days to arrive - we always send first class
Express Delivery takes 1 - 2 working days to arrive via courier
International Delivery takes 5 - 10 working days to arrive via mail - this includes insurance and is a signed for service - all our prices are in GBP British Pounds - to convert to your currency go to www.xe.com
If you place your order before 11 am it should arrive with you next working day before 5 pm, mainland uk only
All goods sent to Northern Ireland, Isles, upper ends of Scotland, Scottish Isles and Isle of Wight have to be sent via royal mail, and as such will take 3 - 5 working days to arrive.
Please also note that if you ask us to leave your parcel in a safe place, or a place of your choice when you check out, once the goods leave our warehouse they become your responsibility. We will not accept a claim for a missing parcel and neither will our couriers, if you ask to have goods left on your property. Any claims would have to be made via your own house insurance.
If our couriers attempt to deliver your parcel and you are not in they will leave you a card, it is your responsibility to telephone the number on the card and arrange a re delivery. If this does not happen within 24 hours they will try again, they give up after the second card is left if no one responds to the card within 24 hours, and then they return the parcel to us, unfortunately there is a charge for this service of £13.50 per parcel plus VAT, and a £2 admin fee and this will be applied before refunds are given for your order.
If your order does not arrive within these time frames, it is your responsibility to let us know that there has been a failure in delivery. We will then investigate the matter on your behalf.
If we are not infomed within 14 days of non receipt we are unable to make a claim on your behalf, and, in this instance we can provide royal mail / couriers with proof of postage and you will need to make a claim for yourself for the missing parcel.
We do not offer refunds on postage and packing if parcels are delayed and we cannot guarantee any service, sorry.
Please inform us within 48 hours via email if there are any problems with your order on receipt.
If you dont inform us within 48 hours we are unable to help with any problem in your order
Please note that if goods are returned to us because you provide an incomplete, or incorrect address you will only be refunded for the goods, not the postage and packing as these costs are incurred when your order is despatched. All costs involved for the return of your parcel will be bourne by you, should you provide an incorrect or incomplete address.
If you parcel is delivered to the wrong address because of your failure to provide the correct address including postcode, you will be responsible for all costs involved in retrieving that parcel
Please note that VAT is added to all our shipping charges as per customs and excise VAT requirements.
This does not affect your statutory rights.
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Delivery Schedule
~ Standard Delivery ~
Signed For Delivery ( Royal Mail / Courier ) - takes 2 - 5 working days
~ Express Delivery ~
Order before 11 am in mainland uk and receive your parcel next working day by 5 pm
Order after 11 am and receive your parcel within 2 working days by 5 pm
All northern ireland, channel isles, isle of wight deliveries will be sent via standard delivery
~ International Delivery ~
International signed for delivery is insured and takes up to 10 working days to arrive. We cannot refund for late delivereies and you are responsible for your countries tax levvies.
All our prices are in GBP British Pounds - to convert to your currency go to www.xe.com
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| Back Orders Please note pre orders are charged to your card immediately. If you cancel a pre order we will refund you minus £5 admin fee, without exception |
Tax Charges
Vat exempt countries are as follows :-
Channel Isles
Non European Countries only
If you have a valid EU VAT number do not click the box, order as usual then email us your exemption number, this must be valid and is checked, once confirmed we can then deduct the VAT from your order.
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Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please note that credit card payments are made to Petite Souris Ltd - this will appear on your credit card statement.
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Reaching Us
If you need to reach us, please email us on mousesales@petitesouris.co.uk, we endeavour to answer emails within 24 hours.
Alternatively, you can call on 0709 2884718
OR fax us on 0709 2013306
or write to us at
PETITE SOURIS LTD
31 Old Portsmouth Road
Camberley
Surrey
GU15 1JJ
Please note that we aim to answer all phone calls within 48 hours, and all emails within 12 hours.
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Privacy Policy
Petite Souris Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
We are proud of the things we sell and we want you to be happy with them too. So, if they have failed you in any way, please contact us and we can discuss the options - we may either offer to exchange them, or give you your money back, depending on what the problem is.
When returning an item, please make sure you include your full name and contact details, and order number - a copy of the original invoice, and the original packaging where possible, and please ensure goods are returned within 7 days (maximum) of receipt.
Returns to
PETITE SOURIS LTD
Unibox International Ltd
Unit 5
Glandwr Industrial Estate
Aberbeeg
Gwent
NP13 2LN
At the same time, please tell us why you are returning your goods, so we can put things right quickly for you.
If the item is faulty, we will cover second class postage, and for all returns, please retain a proof of posting card, which you can get from the Post Office, free of charge, as we cannot be held responsible for goods lost in the post.
Please note that items returned because they are simply unwanted must be unopened and in there original packaging, in a new and resellable condition, and such items carry a small restocking fee of £2.
Items returned after 7 days of delivery and up to 28 days from the delivery will be permitted but either an exchange or a credit note only will be applied to the return. Returns cannot be accepted after this period has expired. Postage and packaging charges will apply for postage and packing of exchange items or future orders purchased with a credit note.
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